The 5 Factors of Great Customer Service
In their defining book, Delivering Knock Your Socks Off Service, authors Thomas K. Connellan and Ron Zemke detailed the five criteria for providing your […]
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A cheap lesson to learn…an expensive one to forget!
The famed leader of the Ritz-Carlton hotel chain Horst Schulze was quoted as saying, “It is about focusing on you, the guest. We want […]
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