The 5 Factors of Great Customer Service
In their defining book, Delivering Knock Your Socks Off Service, authors Thomas K. Connellan and Ron Zemke detailed the five criteria for providing your […]
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Your Customer Service Sucks & How to Fix It
“Your customer service sucks!” When it comes to marketing your business, the very first thing you need to invest in, is creating an atmosphere […]
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What’s next? How Apple keeps their customers hungry for another bite
Are your customers excited about your future products or services? I know that it’s becoming cliché to reference Apple in posts geared toward business […]
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The greatest marketing tip of all time
Marketing is simple when you begin to understand that the first product you need to market is yourself. Before I get into the meat […]
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The true value of a website is NOT in the selling of goods or services
The first ever website was published on August 6, 1991. It served up a page explaining the World Wide Web project and giving information […]
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